Reference

Legal Terms for Indonesia Accounts

If local law allows your access, we tell you how we handle data, account checks, and record changes before you move funds through DANA, OVO, GoPay, or QRIS.

LOCAL LAWDATA USEACCOUNT CHECKSRECORD CHANGES
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REQUEST CHANNELS

Where to Send Requests

The fastest way to reach us is live chat, and email stays open when you want a written trail for a legal request.

Live chat Use live chat for account access, correction, or closure requests. We route legal tickets first and reply in clear English, so you know what we need before you send a follow-up.
Email Send an email when you want a written record. Include your registered phone, the account email, and the date of the last deposit or withdrawal so we can link the request.
Contact form Our form works well if you need to update details after a phone swap or a new device. We ask only for the fields needed to verify the change and keep the record tidy.
RECORD CARE

How We Handle Your Records

We keep legal handling narrow: only the data needed for account verification, payment tracing, support tickets, and security checks.

Data handling

We store only the account details needed to verify your name, contact channel, and payment trail. That includes the record you submit at signup, plus later edits that you send through support.

Cookie use

Cookies keep your session steady when you move between login, account pages, and support. They also help us recognise repeated access on Chrome, Safari, and mobile browsers without asking for the same step again.

Login security

If a login comes from a new phone or desktop, we may ask for a fresh check before we open sensitive pages. This helps protect withdrawal settings, profile edits, and contact changes from misuse.

Retention

We keep records for the period needed for dispute handling, audit duties, fraud checks, and account history. After that, we delete or anonymise parts that no longer need to stay tied to you.

Change requests

To change a name, phone number, or address, send the update through chat or email with a matching account record. We will compare the details and tell you if more proof is needed.

Contact trail

If you want to know what we hold, ask us for the current record by channel. We will explain the data categories, the reason we keep them, and the way to request a correction.

Common Legal Questions Answered

Use this section when you want a plain answer before you send a request. We keep it focused on access, data handling, retention, and contact steps, so you can decide what to share and which channel to use. If your account details or device have changed, the same rules apply across chat, email, and the contact form, and we may ask for a matching record before we act.

We keep the minimum record needed to verify access, match payment trails, answer support messages, and meet any legal retention duty. If a detail is no longer needed, we remove or anonymise it on schedule.

Yes. Send the exact field and the updated detail through chat or email. We may ask for a matching phone number, wallet record, or recent transaction before we change the profile.

We do not provide access where local law does not permit it. If that applies, we keep only the record needed to close the account or answer a lawful request.

We use device and session signals to protect the account, including browser type, operating system, and login timing on mobile or desktop. That helps us spot unfamiliar access before any change is accepted.

We keep it only as long as needed for account work, dispute handling, and any required audit period. After that, we delete or anonymise the parts that no longer need to stay linked to you.

Use live chat, email, or the contact form with your registered details and request type. If the message concerns a payment record, include DANA, OVO, GoPay, QRIS, or bank transfer details.

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